Index Troubleshooting:

My server does not work.
• The “MRS Device Configurator” does not recognize my device.
• The “MRS Monitor” program does not recognize my device (General).
• The “MRS Monitor” program does not recognize my device? (Modem).
• The “MRS Monitor” program does not recognize my device? (LAN).
• My MRS device is online, but I can't see the video feed from the camera my device is connected to.
• My device is online but I am not able to hear audio.
• My GPS feature does not work.
• The picture that appears on my monitor is always in diminished quality
• The quality of the video/audio playback is diminished and is full of disruptions.
• The recording folder does not appear in the device tree.
• I only managed to record video without audio.
• I am connected to the cellular modem and my device is constantly restarting.
• I have a MRS400 device, there are disruptions in the display of it's OLED.
• I have a MRS400 device, the battery is draining even though I shutdown the device trough the
shutdown option in the OLED display.
• My device is recording and I can't get it to stop.
• I have a MRS400 device and the OLED sometimes does not react when I press it's buttons.
• I can't get my MRS device to send an SMS massages.

FAQ: Frequently asked question- index:

• How do I know if my MRS device hardware is working?
• How do I download the MRS software to my PC?
• How do I operate the “MRS Device Configuration” Program?
• How do I know if my device is online?
• How do I save the changes that I have made in the configuration program?
• How do I know if my server is operational?
• How do I find the ID number of my device?
• How can I see the video from the camera my device is connected to?
• How do I record video?
• How do I change the amount of video channels?
• How do I magnify one video channel to full-screen?
• How do I activate the internal microphone in the MRS device?
• How do I hear an external microphone from my PC on to the device?
• How do I update the software on my device?
• How do I turn my MRS device into a cellular router?
• How do I prevent certain users and devices from accessing my server?
• What do the different access levels mean?
• I have a camera with PTZ. How do I activate it?
• How do I use the SMS feature in the MRS monitor?
• How do I delete files of recordings?
• I would like to connect trough VPN, how do I make this happen?
• I have an iPhone. How do I download the iMRS?
• I have an android phone. How do I download/update the MRS Program?

Q: My device is online but I am not able to hear audio.
A1: Make sure that your headphones are operational and connected to your PC. You can confirm
your headphones are working by preforming the audio test:
– Under the “My Monitor” tree double-click the icon that says 'Speaker is off'.
– A window will appear with the headline “Select audio output device”, click on "Test" if you
are able to hear a beep, your headphones are operational.
* If you do not hear the beep you may have to raise the volume of your headphones or use other
headphones.
A2: Open the “Online devices” tree in the monitor program, open the tree of your own device.
Double click on the speaker icon. Open the monitor tree on the left side of your screen and make
sure that it reads “Speaker is on” and that next to it, the name of your device is written.
A3: (in the PMRS device) Make sure that DIP switch number 3 is in a “down” position.
A4: Open your device tree and right click the “audio-in” icon, click on the properties option in the
menu. Observe the Sample rate, if the sample rate is 32000Hz than the bitrate has to be lower than
18, if it is 18 and above – audio will not work. This problem can also be resolved by raising the
sample rate to 44KHz or 48KHz.
Q: My GPS feature does not work. How do I activate it?
A1: Wait. It can take up to 30 minutes (in average 5 min.) for the GPS feature to appear.
A2: The GPS antenna needs to be in the clear sky.
A3: Screw-in your GPS antenna, make sure that it is in the correct socket and that it is placed with
some distance from the GSM antenna.
A4: Open the MRS configurator program, enter the GPS tab on the left side of the window and
check the “Activate GPS” and the “Reset GPS” option.
A5: To confirm the GPS is working. Open your device tree in the monitor program and observe as
the cords of the GPS are changing.
Q: I am able to see video but the picture is always in diminished quality.
A1: Camera problems: Make sure that your camera is in focus and is able to produce a high
quality picture. You can test these qualities by recording on your camera and then watching the
recording you have made on your PC.
A2: Video Definitions: Click the video channel that you are observing and press the F3 button on
your keyboard. Enter the video properties:
– Make sure that the image size fits your camera settings.
– Make sure that the frame rate and bit rate are high enough to allow a good quality picture
(recommended: Frame Rate: 10, Bitrate: 200)
A3: Low Signal Strength (Modem): Open the “MRS Monitor” program, open the device tree by
pressing the + sign next to the device icon on the left side of your window. The signal icon should
appear about 10 minutes after activation.
– The signal should be between 50%-100% in order to receive good quality video.                                  Open the “MRS device Configurator program”, open the “Connection” tab change the
tolerance level to “High”, burn the changes and restart the device.
– Put the SIM card in a cellphone and look to see how strong the signal is on your cell phone.
If it is low on the cell phone, than it is the cellular provider which is not giving you the
reception level that you require.
– Make sure that your GSM antenna is in an upright position in the clear sky, some PMRS
devices only have an internal GSM antenna (only has one opening for an antenna- for GPS),
if that is the case, contact your Infodraw.inc distributor and ask for a device with an external
GSM antenna.
– In a normal environment the GSM antenna that was provided to you with the MRS device
should allow you to receive a good quality picture. If you are in a location that suffers from
an exceptional amount of disturbances, it is possible to enhance the signal of your GSM by
acquiring a more powerful antenna in electronics shops in your area.
• After activation, it takes about 30 seconds for the device to adjust itself, so a few
disturbances are not out of the ordinary when initially activating the device.

A3: Low Uploading/Downloading ability of server:
– Open the “Session” menu and choose the “Connection” option and change the IP to
“mrs.kmc.nl”.
– If the this action allows you to get a better quality picture, it means that the
Downloading/Uploading ability of your server is not good enough and you should either
upgrade your server's connection to at least: Download: 10MB/Upload:1MB or retain the
Mobile Mind service through infodraw.inc, that will connect you to a powerful server.
Q: The quality of the video/audio playback I recorded is diminished and full of disruptions.
A1: The real time feed was in bad quality.
Or:
A2: If you are watching the playback from your device:
Free Some of the bandwidth on your cellular modem:
– Close real-time video and audio, and activate the playback.
– You can download the file to your PC by right-clicking the playback and choosing the
download option. After the download is complete you will be able to watch the video from
your monitor tree which will probably be in better quality then from your device.
A3: If you are watching the playback from your Server:
– Close other programs that may require large amounts of memory usage.
– You can download the file to your computer by right-clicking the playback file and choosing
the download option. After the download is complete you will be able to watch the video
from your monitor tree which may be in better quality then from your server.
A4: If you are watching the playback from your monitor:
– Close other programs that may require large amounts of memory usage.
– Resolve issues that may disturb the fluent function of the operating system on your PC.

Q: I am able to see video and audio but the recording folder does not appear in the device
tree.
A1: The recording folder does not appear because the Micro SD card is not recognized, try to reinsert
the micro SD card again.
A2: (for MRS 400 only) If you have a micro SD card that contains 8 GB or above, which is full or
almost full it will take the device a long time to identify the micro SD card (up to 20 minutes). To
expedite the process you can delete some of the files on your SD card. An empty SD card should
cause the recording folder to appear right away.
Q: I only managed to record video without audio.
A1: Make sure that your headphones are operational.
A2: Double-click the “speaker” icon in the device tree, open “My Monitor” tree and look at the
speaker status, it is suppose to be “speaker is on” with the name of your device beneath it.
A3: Attach audio to video. Right-click the camera that you want to record from and choose the
option “Attach Audio Channel” then attach the audio channel you want to record along side the
video channel.
Q: I am connected to the cellular modem and my device is constantly restarting.
A1: Constant restarting usually indicates a weak connection to the server:
– Open the MRS device configuration and make sure the the tolerance level of the device is
“High”.
– In the same tab, enable the TCP option.
– Check to see if the other devices which are connected to the server are frequently restarting
as well, if so, Make sure that the internet connection to your server is without disruptions.
Q: I have a MRS400 device and there are disruptions in the display of OLED.
A: Disruptions in the OLED are usually a sign of low battery, try to charge your device overnight
and try again.
Q: I have a MRS400 device and the battery is draining even though I shutdown the device
trough the shutdown option in the OLED display.
A: It is not enough to shut down the device through the OLED, you also have to manually turn off
the switch so that the device could close and save power.
Q: My device is recording and I can't get it to stop.
A1: Right-click the video channel in which the recording is taking place, look for the recoding
option that has a V next to it and click on it.
Or:
A2:
– Click on the video channel that is recording
– Press F3 to reach video properties.
– Disable motion detection
– Try to stop the recording again (as explained in the first answer).

Q: I have a MRS400 device and the OLED sometimes does not react when I press it's buttons.
A: In most cases this happens because the keys are locked, to open them press the “up” button with
the “enter” button simultaneously, and the keys should be opened. Make sure you press the “up”
button before you press the “enter” button.
Q: I can't get the device to send SMS massages.
– Make sure that the SMS feature, under your device tree, in the monitor program is enabled
and that your Cell number is correct. If it is correct and you are still not receiving an SMS:
– Open the configuration program.
– Click on the SMS icon on the left side of your screen. (from version 4.0.0.0)
– Fill in the connection SMS number.
– Choose a different option in the Send Service Type. Some cellular providers need a different
service type in order to work. (recommended: Circuit Switched)
– Burn the changes on the device and restart the device.

Frequently Asked Questions (FAQ):

Q: How do I know if my MRS device hardware is working?
A1: Observe the LED lights. In any situation the center red colored LED has to be illuminated or
blinking. The yellow LED indicates an external power source. The third LED light, the blue LED,
has to be operational and blinking if a cellular modem is inserted in the device and is working.
A2: In the MRS400 device, you can see the device is operational by the appearance of the device
display on the OLED screen and the changing status bar in the bottom part of the screen.
Q: How do I download the MRS software to my PC?
A: The two most important programs that need to be install are the “MRS monitor” program
and the “MRS Device Configuration” program.

Q: How do I operate the “MRS Device Configuration” Program?
A:
If you have a MRS400 Device: simply connect the USB cable from your PC to the MRS device,
activate your device and open the “MRS Device Configuration” program.
If you have a PMRS device: Raise DIP switches 1&2, which are the small switches in the side of
the device, to an “up” position. Connect a USB cable, activate the device, and double-click the
“MRS Device Configurator” program.
Q: How do I know if my device is online?
A: Open the “Media Relay System Monitor” program or the “Mobile Mind” program and check
weather 3 minutes after activating the device, an icon appears on the left side of your screen in the
“Online Devices” tree, with your device name on it, if so, you are connected.
Q: How do I save the changes that I have made in the configuration program?
A: Every time that a change in made in the MRS Device Configuration program. Those changes
need to be burned and the device needs to be restarted. In order to burn the changes that you have
made in the configuration program on your device, you have to enter the “File” menu and choose
the “write on device” option, then you have to wait until the status bar in the bottom left side of
your window will read “Parameters Saved”. Only after restarting your device will these changes
take effect.

Q: How do I know if my server is operational?
– If you are working from the server computer then you should open the “MRS Monitor”
program, in that program, there is a status bar in the bottom-left side of your window. That
status bar should read “Server is Listening”.
– After confirming that the server is listening, enter the “nodes” tree, there, you should be able
to observe all the devices which are connected to your server.
Or:
– Enter your web browser.
– Write the following web address: http://(your server address) :12654. For example:
http://mrs2.infodraw.com:12654. If your server is accessible, you should be able to see the
Media Relay System headline and the version of the software installed in it, below.
Q: How do I find the ID number of my device?
– Attach your device to a USB cable and open the MRS device configurator program. Open
the device Identification tab, there you will find the device ID number.
Or:
– Open the MRS monitor program.
– Double-click the icon of the device – where the device name is displayed.
Or:
– (in MRS400) Enter the summery menu on the OLED, there you will be able to see the ID
number of your device.
Q: How can I see the video from the camera my device is connected to?
– Connect the camera to the device.
• MRS 400 Device: connect the Camera to one of the four BNC slots that are placed in the
middle of the two antennas.
• PMRS Device: Connect the camera to the mini-PL plug that is placed on the side of the
device and that has “A/V in” written beneath it.
– Open the Monitor program.
– Open the “Online Devices” tree by clicking the “+” sign next to it.
– Open your device tree by Double-clicking on the icon that has your “device name” written
on it.
– Double click on the icon of the camera that you want to view. Or drag the the icon in to the
video channel you wish for it to be in.
Q: How do I record video?
– Right-click on the video channel you want to record.
– In the bottom of the menu you will have 3 options: Record on monitor/server/device.
– Choose one or more of them and the program will start recording on the destination you
chose.
– In the headline you will see a red letter which symbolizes the destination you chose to
record to: m/s/d.
– To end recording, simply right click again on the video channel and click on the recording
that you chose before, that has a V next to it.

Q: How do I change the amount of video channels?
– Open the “view” menu.
– Choose out of the selection on the bottom of the menu how many channels you want to see.
Q: How do I magnify one video channel to full-screen?
– You can double-click on one of the video channel and magnify it to full screen.
Q: How do I activate the internal microphone in the MRS device?
– Open the device tree in the monitor program, and double click on the “Audio in” icon.
– If you have a PMRS device, press DIP switch number 3 into a down position.
Q: How do I hear an external microphone from my PC on to the device?
– Connect headphones to the device. In the mini-PL plug which has an imprint of headphones
beneath it (in the MRS400) or next to the video feed (in PMRS devices).
– Open the device tree and double-click on the “Audio-out” icon to activate the feature.
Q: How do I update the software on my device?
–
– Connect the MRS device to your PC with a USB cable and raise DIP switch 1&2 (in
PMRS).
– Enter the configuration program.
– Open the “upgrade” tab, which is placed on the left side of your screen.
– Click on the “Browse” option and find the updates you just downloaded.
– When you see them on the “Binary Program File” line, Click on the program button and
wait until the software is updated.
Q: How do I turn my MRS device into a cellular router?
– Connect the LAN cable to your computer.
– Open the Configuration program (see above).
– Open the “Local Network” section on the left side of your screen.
– Choose the manual option.
– Fill in the details of the Host and the Subnet Mask and leave the rest empty.
For example:
Host: 10.0.0.1
Subnet: 255.0.0.0
or:
Host: 192.168.0.1
Subnet: 255.255.0.0
– Mark V next to the “Enable DHCP Server” option.

Q: How do I prevent certain users and devices from accessing my server?
– Open the “MRS Monitor” program on your server.
– Open the “my server” tree by double-clicking on the “My Server” icon on the left side of
your screen.
– Enter the “Permissions” feature by double-clicking the icon.
– In order to be selective in your permissions, you should disable the “Allow unlisted
Devices” option, and the “Allow Unlisted Users” option.
– Enter the “User Device” tab in the permissions feature.
– Press add, and enter the details of the user, the device and clearance level you wish to give
them and press “ok”.
Q: What do the different access levels mean?
– Forbidden: The user/device are not allowed access the server at all.
– Aware: you are able to see the device is online but you can't see video, hear audio or change
any of the settings.
– Passive: The user is allowed to view video and hear audio but can only record on monitor
and cannot activate switches, or the audio-out function and enable or disable channels.
– Active: Allowed to view, listen, modify video and audio parameters, record on the
device and speak to the device. Not allowed to enable and/or disable channels and a few
other advanced option.
– Administrative: Allowed to do everything.
Q: I have a camera with PTZ. How do I activate it?
– User must make sure the camera uses a pelco-D camera engine protocol with 2400 baudrate.
– Open the “MRS Device Configuration” program.
– Open the PTZ tab.
– Press “add” to match the video channel with Camera ID. For example Video Channel: 1 and
Camera ID: 1.
– Burn changes and restart the device.
– Open the MRS monitor program.
– Click on the relevant video channel.
– A small window should open on the bottom-left side of the screen.
– Point the camera to where you want it to move.
Q: How do I use the SMS feature in the MRS monitor?
– Double-click on the SMS icon that is in the device tree.
– Click in the V in the enable box.
– Enable the events that you want to be sent an SMS in.
– write down the massage you want to send.
– Fill in your name and phone number.
– Click on “add”.
– Then click “apply”.

Q: How do I delete files of recordings?
A: The default configuration of the MRS is planed to automatically erase old files when disk is full
and new files are recorded on the device, so there is no need to erase files to make space for new
recordings. But if you still want erase a file:
– Click the recording you want to delete and press the “Delete” button.
Or:
– Right-click on the recording file and choose the delete option.
Q: I would like to connect trough VPN, how do I make this happen?
A: Enter the “MRS device Configurator” program. Open the “Modem” tab. Choose the “manual”
option. Fill in the details of your network. Burn the changes and restart your device.
Q: I have an iPhone, How do I download the iMRS?
A: Enter the app-store and download the iMRS application.
– Choose your server and fill in your username and password.
– The relevant site is http://itunes.apple.com/br/app/imrs/id399593280?mt=8#
• The iMRS application is for Free.
Q: I have an android phone. How do I download/update the MRS Program?
A:
• Go to google store and search for infodraw MRS
• install the MRS