Check the following:

1) First, make sure that your server is connected to the internet or to VPN.

2) Enter the 'MRS Device Configuration' program, choose the 'Connection' tab and click the 'Local Server' option if you want the device to act as a server.

3) Open the MRS Monitor program, open the 'Session' menu, choose the 'Connection' option and click on the 'Local Server' option.

4) Open TCP port 12654 and UDP port 12655 in the firewall to allow access to the server.

5) If you have an anti virus program installed on your PC, make sure it is not blocking the inbound/outbound traffic of these ports.

6) Make sure you enter the correct IP address of your server in the Device Configurator.

Check the following:

1) Make sure that the device is on.

2) Wait for a few minutes before determining that there is no connection. It can take around 3 minutes for the device to be recognized by the software.

3) Make sure that the red and blue LEDs (if the modem is operational) are blinking. If the blue LED does not work, make sure that the device is connected properly to the GSM antenna.

4) Enter the 'MRS Device Configurator' program. Open the 'Connection' tab. Enable the 'Remote Server' option, configure your IP address so that it would match your server address. Check that your server is operational.

5) Open the 'MRS Device Configurator' program and choose the 'Device Identification' tab. Make sure that the device ID number is above 0 and under 2,000,000,000.

6) Open the 'MRS Monitor' program, open the 'Session' menu and choose the 'connection' option. If you choose to use your device as a client (not server) enable the 'Remote Server' option. Make sure that the server address, user name and password (if required) are correct.

7) Enter the 'Permissions' feature of the 'MRS monitor' program in your server and verify that your device is permitted to access the server.

Check the following:

1) Open your device folder by pressing on the + sign, and drag the camera icon to one of the video channels.

2) Make sure that your device is connected to the camera and that the camera is activated (being powered).

3) Try to double click on the icon of the Camera.

4) Right click the icon of the camera in the folder of your device and make sure that there is a 'tick' next to the Enable option, then wait for about 2 minutes before the video is enabled again.

5) Press the F3 button on the video channel and make sure that the settings of the video channel are compatible with the settings of the camera (especially the Image size: PAL or NTSC).

6) Go to your server, enter the 'Permissions' menu, and check that your device is in a 'passive' access level or higher, or that unlisted devices and users are allowed.

Check the following:

1) Wait. It can take up to 30 minutes (on average 5 mins.) for the GPS feature to appear.

2) The GPS antenna needs to be in the clear sky.

3) Screw-in your GPS antenna, make sure that it is in the correct socket and that it is placed with some distance from the GSM antenna.

4) Open the MRS Configurator program, enter the GPS tab on the left side of the window and check the 'Activate GPS' and the 'Reset GPS' options are enabled.

5) To confirm the GPS is working. Open your device tree in the monitor program and observe as the co-ordinates of the GPS are changing.

Check the following:

1) Camera problems: Make sure that your camera is in focus and is able to produce a high quality picture. You can test the quality by recording on your camera and then watching the recording you have made on your PC.

2) Video Definitions: Click the video channel that you are observing and press the F3 button on your keyboard. Enter the video properties:
a) Make sure that the image size fits your camera settings.
b) Make sure that the frame rate and bit rate are high enough to allow a good quality picture (recommended: Frame Rate: 10, Bitrate: 200)

3) Low Signal Strength (Modem):
a) In the 'MRS Monitor' program, open the device tree by pressing the + sign next to the device icon on the left side of your window. The GSM 'signal' icon should appear within about 10 minutes after activation. The signal should be between 50%-100% in order to receive good quality video.
b) Connect your device to the MRS Device Configurator. Make sure that the 'Tolerance' level is set to 'High' in the 'Connection' menu of the Device Configurator.
c) Put the SIM card in a mobile phone and check how strong the signal is on the phone. If it is low on the mobile phone, then it is the cellular provider which is not giving you the reception level that you require.
d) Make sure that your GSM antenna is in an upright position in the clear sky. If your device has an internal GSM antenna, contact your local Infodraw dealer and ask for a device with an external GSM antenna connector.
e) In a normal environment, the GSM antenna that was provided to you with your device should allow you to receive good quality picture. If you are in a location that suffers from an exceptional amount of disturbances, it is possible to enhance the signal of your GSM by acquiring a more powerful antenna from electronics shops in your area.
f) After activation, it takes about 30 seconds for the device to adjust itself, so a few disturbances are not out of the ordinary when initially activating the device.

4) Low Uploading/Downloading ability of the server: Make sure your server has enough Upload/Download bandwidth to support the amount of units you are streaming through the server.

Check the following:

1) The real time feed may have been in bad quality, which can cause the recording to be in bad quality.

2) If you are watching the playback from your device: Free Some of the bandwidth on your cellular modem:
a) Close real-time video and audio, and activate the playback.
b) You can download the file to your PC by right-clicking on the playback file and choosing the download option. After the download is complete you will be able to watch the video from your monitor recordings tree which will probably be in better quality.

3) If you are watching the playback from your Server:
a) Close other programs that may require large amounts of memory usage.
b) You can download the file to your computer by right-clicking on the playback file and choosing the download option. After the download is complete you will be able to watch the video from your monitor tree which may be in better quality.

4) If you are watching the playback from your monitor:
a) Close other programs that may require large amounts of memory usage.
b) Resolve issues that may disturb the fluent function of the operating system on your PC.

Check the following:

1) The recordings folder will only appear in the device tree on the MRS Monitor if a Micro SD card is inserted into the device.

2) The recording folder may also not appear because the Micro SD card is not recognized. Switch off the unit and try re-inserting the micro SD card again.

Check the following:

1) Make sure that your headphones/ microphone connected to the unit are operational.

2) Double-click the 'speaker' icon in the device tree. Then open the 'My Monitor' tree and look at the speaker status. It should say 'speaker is on' with the name of your device listed beneath it.

3) Attach audio to video. Right-click on the camera that you want to record from and choose the option 'Attach Audio Channel'. Then attach the audio channel you want to record alongside the video channel. After you record the video channel, the recorded file should have synchronised audio in it.

Check the following:

1) Constant restarting usually indicates a weak connection to the server:
a) Open the MRS device configuration and make sure the tolerance level of the device is 'High' in the 'Connection menu'.
b) Check to see if the other devices which are connected to the server are frequently restarting as well. If so, make sure that the internet connection to your server is without disruptions.

2) Constant restarting can also be caused by weak cellular (GSM) reception. If you are using the unit in areas with low reception, move the unit to higher reception areas and see if that fixes the problem.

3) If you are streaming the units video stream at a Bit Rate and Frame Rate that is excessively higher than the supported cellular network bandwidth, this may also cause the unit to crash and restart.

Check the following:

1) Right-click on the video channel which is recording and look for the recoding option that has a 'Tick' next to it. Click on it to disable the recording.

2) If the video stream is recording as a result of a Visual Motion Detection (VMD) trigger, click on the video channel that is recording.
a) Press F3 to reach the video properties window.
b) Disable motion detection.
c) Try to stop the recording again (as explained in the first answer).

Check the following:

1) Make sure that the SMS feature, under your device tree in the MRS Monitor Program is enabled and that your mobile number is entered correctly.

2) If your phone number is correct and you are still not receiving SMS messages:
a) Open the Device Configurator program.
b) Click on the SMS tab on the left side of your screen.
c) Fill in the connection SMS number.
d) Choose a different option in the 'Send Service Type'. Some cellular providers need a different service type in order to work. (Recommended: Circuit Switched).
e) Save the changes to the device and restart.

Open the 'Media Relay System Monitor' program or the 'Mobile Mind' program and check if an icon (with your device name on it) appears on the left side of your screen under the 'Online Devices' tree. If so, you are connected. It may take up to 3 minutes after activating the device for it to appear on the MRS Monitor.

Every time that a change is made in the MRS Device Configuration program, those changes need to be saved/ burned into the device and the device needs to be restarted. In order to save the changes that you have made in the configuration program on your device, you have to enter the 'File' menu and choose the 'write on device' option. You then have to wait until the status bar on the bottom left side of your window shows 'Parameters Saved'. Only after restarting your device will these changes take effect.

1) If you are working from the server computer then you should open the 'MRS Monitor' program. In that program, there is a status bar on the bottom-left side of your window. That status bar should show the following message: 'Server is Listening'.

2) After confirming that the server is listening, enter the 'Neighbourhood' tree. There you should be able to observe all the devices which are connected to your server. If you can connect to the 'MRS Server Windows Service Program' or the 'MRS Monitor Server Application' from a MRS Client, then your server is operational.

1) Attach your device to a USB cable and open the MRS Device Configurator program. Open the device Identification tab. There you will find the device ID number.

2) Open the MRS monitor program. Double-click on a connected device name. This will display the device ID number.

1) Right-click on the video channel you want to record. A menu will appear. At the bottom of the menu you will have 3 options: Record on monitor/server/device. Choose one or more of them and the program will start recording on the destination you chose.

2) In the headline of the video stream, you will see a red letter which symbolizes the destination you have chosen to record to: M/S/D.

3) To end recording, simply right click again on the video channel and click on the recording that you chose before, that has a 'Tick' next to it.

Open the 'view' menu in the MRS monitor. Choose how many channels you want to open at the same time, from the selection at the bottom of the menu.

You can double-click on one of the video channels to magnify it to full screen.

Connect the unit to external power while upgrading. Connect the Device to the 'Device Configurator Program'. Open the 'Maintanence' tab on the left side of your screen. Click on the 'download' button to download the latest firmware version. After the download has finished, it will automatically prompt you to 'Begin Programming'. Click 'OK'. Wait until the firmware programming is finished. DO NOT interrupt the upgrade process. Once the programming is complete, restart the unit. When it reloads onto the Device Configurator, it will be upgraded to the newest version.

1) Open the 'MRS Server Windows Service Program' or the 'MRS Monitor Server Application'.

2) Enter the 'Permissions' feature of the server. In order to be selective in your permissions, you should disable the 'Allow unlisted Devices' option and the 'Allow Unlisted Users' option in the 'Default Access Menu'.

3) Add users in the 'Users' Menu. Add devices in the 'Devices' menu.

4) Enter the 'User Device Access' menu in the permissions feature. Press add, and enter the details of the user, the device and clearance level you wish to give them and press 'ok'.

1) Forbidden: The user/device are not allowed to access the server at all.

2) Aware: you are able to see the device is online but you can't see video, hear audio or change any of the settings.

3) Passive: The user is allowed to view video and hear audio but can only record on monitor. The user cannot activate switches, the audio-out function or enable/disable channels.

4) Active: The user is allowed to view, listen, modify video and audio parameters, record on the device and speak to the device. The user is not allowed to enable and/or disable channels and a few other advanced options.

5) Administrative: The user is allowed to do everything in the system.

1) You must make sure the camera uses a Pelco-D camera engine protocol.

2) Open the 'MRS Device Configuration' program. Open the 'PTZ' tab. Press 'add' to match the video channel with the Camera ID. For example: Video Channel: 1 and Camera ID: 1.
Set the Baud Rate that you desire in the 'Baud Rate' list box. Save changes and restart the device. The same Camera ID and Baud Rate settings must be set on the PTZ camera itself. Connect the PTZ camera to the unit through the video input and RS-485 wires.

3) Open the MRS monitor program. Click on the relevant video channel. A small window should open on the bottom-left side of the screen with a yellow ball. Point the camera to where you want it to move to.

Double-click on the SMS icon that is in the device tree. In the SMS window, tick the 'enable' box. Enable the events that you want to trigger an SMS. Write down the message you want to send. Fill in your name and phone number. Click on 'add'. Then click 'apply'.

The default configuration of the MRS system is designed to automatically erase old files when your storage disk is full. New files are recorded on the device over the old files. Therefore there is no need to erase files to make space for new recordings. However if you still want to erase a file, click on the recording you want to delete and press the 'Delete' button. Alternatively, right-click on the recording file and choose the delete option.

Enter the 'MRS device Configurator' program. Open the 'Modem' tab. Choose the 'manual' option. Fill in the details of your network. Save the changes and restart your device.

Enter the Apple App-Store and download the iMRS application. The iMRS application is Free to download.

Go to the Google Play Store (Android Market) and search for Infodraw MRS. Install the MRS App. Android MRS is Free to download.